Lohanslot Privacy Policy – Your Data Security

Lohanslot collects various types of information depending on how you interact with our platform. This information is divided into three main categories:

a) Information You Provide Directly

• Full name as stated on official identification documents.
• Date of birth for age verification purposes (you must be at least 18 years old).
• An active email address and a Malaysia mobile number.
• Current residential address including postcode and state.
• Copies of identity documents (MyKad, passport) collected during the KYC process.
• Bank account or digital wallet details for deposit and withdrawal purposes.
• Any information you share when communicating with our customer support team.

b) Information Collected Automatically

• IP address and general geographic location based on IP.
• Device type, operating system, phone model, and app version.
• Type and version of the web browser used.
• Session data including pages visited, visit duration, and navigation patterns.
• Game activity logs including bets, wins, and losses.
• Complete financial transaction records including date, time, and amount.
• Diagnostic data and error reports for technical improvement purposes.

c) Information From Third-Party Sources

• Identity verification information from recognised KYC service providers.
• Fraud prevention data from relevant security service providers.
• Referral information if you registered through the lohanslot friend referral program.

Lohanslot only uses your personal data for purposes that are lawful, relevant, and not exceeding what is necessary. The following are the specific purposes for which your data is used:

Account Management & Verification

Your personal data is used to create and manage your Lohanslot account, verify your identity through the KYC process, confirm you meet the minimum age requirement of 18 years, and restore account access when needed. This forms the basis of the service agreement between you and Lohanslot.

Financial Transaction Processing

All your financial information is used solely to process deposits into your lohanslot account, execute withdrawals to your bank account or digital wallet, generate transaction statements, and fulfil financial reporting obligations required by law.

Security & Fraud Prevention

Usage and technical data are continuously analyzed to detect suspicious activity, prevent fraud, identify unauthorized access attempts, and protect the integrity of the platform from abuse.

Service Communications

We use your email and phone number to send important account notifications, security alerts, terms updates, and information about the latest lohanslot promotions and bonuses you are eligible for.

Platform Improvements

Usage analytics data helps us better understand the needs of Malaysia users, improve interface design, optimize platform technical performance, and develop more useful new features.

Lohanslot does not sell, rent, or disclose your personal information to third parties for independent marketing purposes. However, in operating the platform, we may need to share data with selected parties in the following circumstances:

• Technical Service Provider: Server infrastructure providers, cloud computing services, and data processing partners that help us operate the platform. All such providers are bound by strict confidentiality agreements and may only process your data under our instructions.
• Payment Providers: Financial institutions, payment gateways, and digital wallet providers required to process your deposits and withdrawals. Data sharing is limited strictly to the information needed to complete each transaction.
• KYC Service Provider: A recognised and trusted identity verification company that helps us authenticate your identity documents in accordance with legal compliance requirements.
• Game Provider: Game software companies that supply slots, Live Casino, and betting products to the lohanslot platform. Data shared is limited to player IDs and session information required to run the games.
• Legal Authority: lohanslot will disclose the required information when mandated by court order, applicable law, or a lawful request from Malaysian law enforcement agencies.

In all data-sharing situations above, Lohanslot ensures that recipients comply with security and confidentiality standards equal to or exceeding those we apply ourselves.

The lohanslot platform uses cookies and similar tracking technologies to enhance your experience and ensure the platform runs smoothly. Cookies are small text files stored on your device when you visit our website or use our app.

We use the following types of cookies:

• Essential Cookies: Required for core platform functions such as login verification, session management, and security. These cookies cannot be disabled without affecting platform functionality.
• Preference Cookies: Stores your personal settings and preferences such as preferred language, display theme, and game settings to enhance your experience on future visits.
• Analytics Cookies: Collects statistical data on how users interact with our platform, helping us identify areas for improvement. This data is aggregated and does not directly identify individuals.
• Security Cookies: Used to detect and prevent fraudulent activity, monitor unusual login patterns, and protect your account from unauthorized access.

You can manage your cookie settings through your web browser or app. Please note, however, that disabling certain cookies may affect the functionality and user experience of the Lohanslot platform.

The security of your personal data is lohanslot's top priority. We continuously invest in the latest security infrastructure to ensure your information remains protected at all times.

The technical measures we implement include 256-bit SSL encryption for all data communications, encryption of sensitive data stored in our databases, two-factor authentication (2FA) for account access, real-time security threat monitoring, and regular penetration testing by independent security experts.

On the organizational side, we limit access to personal data strictly to staff who need it to perform their duties. All Lohanslot employees undergo regular information security awareness training and are bound by strict confidentiality agreements.

While we take every reasonable measure to protect your data, no security system is entirely foolproof. You also play an important role in keeping your account secure by using a strong password, not sharing your login credentials, and promptly reporting any suspicious activity to us.

Lohanslot retains your personal data for as long as your account is active or as long as needed to provide services to you. We may also retain your data for any additional period required by applicable laws or regulations.

• Active Account Data: Retained for the duration your account remains active on Lohanslot.
• Data After Account Closure: Financial transaction records and KYC documents are retained for a minimum of 7 years following account closure, in accordance with Malaysia's financial regulatory requirements.
• Security Logs: Retained for 12 months for investigation purposes in the event of a security incident.
• Support Communication Data: Conversation records with our support team are retained for 3 years for reference and service improvement purposes.
• Aggregated Analytics Data: Statistical data that does not identify individuals may be retained indefinitely for long-term trend analysis purposes.

Once the designated retention period has ended, your personal data will be securely deleted or anonymised so that it can no longer be linked to you.

Under Malaysia's Personal Data Protection Act 2010 and Lohanslot's internal policies, you have the following rights regarding your personal data:

To exercise any of the above rights, please contact the lohanslot support team by email at [email protected]. We will process your request within 30 business days. In certain circumstances, we may require additional identity verification before fulfilling your request for security purposes.

Please note that some of these rights may be subject to certain limitations where data processing is required to comply with legal obligations or legitimate public interest purposes.

The lohanslot platform may contain links to websites or services operated by third-party game providers. These links are provided for your convenience and do not imply that lohanslot endorses or is responsible for the content, privacy policies, or security practices of those sites.

When you click a link to a third-party site and leave the Lohanslot platform, our privacy policy no longer applies. We encourage you to read the privacy policy of each third-party site you visit to understand how they handle your personal data.

Lohanslot has no control over and is not responsible for the content, privacy policies, or practices of any third-party websites or services. Use of third-party sites is entirely at your own risk.

Lohanslot reserves the right to modify or update this Privacy Policy at any time to reflect changes in our practices, new legal requirements, or service improvements. All amendments take effect immediately upon publication on our platform.

When significant changes are made to this policy, we will notify you through one or more of the following methods:

• Email notification to the address registered with your lohanslot account.
• A clear and prominent notice on the lohanslot platform homepage or dashboard.
• Pop-up notification upon your next login to the platform.

The "Updated" date shown at the top of this page indicates when this Privacy Policy was last reviewed. Your continued use of the lohanslot platform following any published amendments constitutes your acceptance of the updated policy.

We encourage you to review this policy periodically to stay informed about how we protect your information.

If you have any questions, concerns, or complaints regarding this Privacy Policy or how we handle your personal data, the lohanslot privacy team is here to help.

You may also read Terms & Conditions us or visit our FAQ for more information about lohanslot's policies and services.